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| Delivery Policy: |
| Type
of Delivery Schedule |
0 (Last Minute
Gifts) |
Order
Time |
| Order placed on
or before before 11:00 am |
Delivery
Date |
| Delivery on or before
5:00p.m. on the same day |
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1 day |
Order
Time |
| Order placed on
or before 3:00 p.m. |
Delivery
Date |
| Delivery on or before
5:00p.m. on next day |
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2 days |
Order
Time |
| Order placed on
or before 3:00 p.m. |
Delivery
Date |
| Delivery on or before
5:00p.m. after 2 days |
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3 days |
Order
Time |
| Order placed on
or before 3:00 p.m. |
Delivery
Date |
| Delivery on or before
5:00p.m. after 3 days |
|
4 days |
Order
Time |
| Order placed on
or before 3:00 p.m. |
Delivery
Date |
| Delivery will be
advised through phone or email |
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| Multiple Order |
Different gifts may have different delivery time. When you order
the gifts with different delivery time, you can receive them all
accordingly to the longest lead time among the gifts. (If you
order a cake with 1 day lead time and a gift hamper with 3 days
lead time, then you can receive both the cake and hamper after
3 days.)
Still, final delivery time will be advised by our staff to maintain
the exquisite quality of EVFlower Gifts. |
| Variation / Cancellation of Order |
| Orders once accepted by EVFlower Gifts will not be subject to
cancellation. Any failure of delivery due to sender's incorrect
information on any of delivery details, EVFlower Gifts will not
accept any refund request. If there are any changes on delivery
details, EVFlower Gifts will accept unless the products have not
been delivered.
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| Out of Stock |
EVFlower International will make reasonable efforts to have the
items you want in stock at all times. If the product is temporarily
out of stock, we will inform you through email or phone about
which items will vary by availability.
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| Disclaimer of Flower |
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Due to limited supply and seasonality of the flowers and plants,
EVFlower Gifts reserves the right to replace them of similar value
to replace any items featured in the catalogue photos.
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| Deliverable Location |
Delivery policy applies to local delivery in Hong Kong only, including:
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1. Hong Kong Island
2. Kowloon
3. New Territories
*No Delivery Service for outlying islands, Chek Lap Kok &
Tung Chung areas |
| Poor Weather and Traffic Condition |
| In case of typhoon signal No.8 or above, Black Rain Storm warning
being hoisted, or any poor traffic condition being reported, we
may not proceed any order or delivery to our customers on schedule.
Special arrangement will be made by our Customer Care Officer
at a late time. |
| Area of Delivery: |
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| Hong Kong, China, Macau and Internation |
| Order
Time: |
1.anytimes
accept ordering
2.print it out and fax us on (852) 2174 6177or Use ORDER
FORM
TEL:00852-2142 5555 FAX:00852-2174 6177 |
| Ordering: |
1.On the web site to order Or
2.write down the order form and
FAX:to 00852-2174 6177 |
| 110% Satisfaction
Guarantee |
110%
Satisfaction Guarantee
Customers' satisfaction is fully guaranteed. Our products are against
fault workmanship, defect and loss through shipping.
If you are not completely satisfied with our quality products, you
may request either
*100% Money-Back Refund Guarantee
or
#110% credit for next purchase
* 100% Money-Back Refund Guarantee
You may request 100% refund within 24 hours after goods delivery
and normally the money will be refunded within 7 days and it will
be credited to your next Visa or Master Card monthly statement (the
exact payment date depends on your bank's refund processing time).
No handling fees will be charged to the customers.
# 110% Satisfaction Guarantee
You may request 110% Satisfaction Guarantee within 24 hours after
goods delivery for any dissatisfaction of the goods purchased. We
will return to you a 110% credit coupon for your next purchase in
our shops. Each customer is entitled to claim the total amount of
maximum HK$3,000 in any particular month.
Please contact our Customer Care Officer at (852) 2142 5555 during
office hours, send us email at flower@yampo.net, or fax us at (852)2174
6177. Our officer will contact you within 24 hours upon receipt
of your request. Replacement process for your next purchase will
be arranged thereafter.
EVFlower International reserves the right not to cancel any order
or return and not to refund the corresponding payment to the customer. |
| Security Payment
: |
All
orders are processed through the SSL (Secure Sockets Layer) &
HKBC (Hong Kong Wing Hang Banking Corporate Limited) Payment Gateway
to protect your credit card and personal data.
Credit Cards Data
All credit card numbers submitted to us through our Web-site are
for payment purposes only. To assure the customers' privacy and
security, your credit card data will be directly processed by HKBC's
Payment Gateway and we will not access to them.
Customers' Data Access, Correction and Removal
Our Customers have the rights to access, correct and remove their
personal data through telephone at (852) 2142 5555 during office
hours, email at flower@yampo.net or fax at (852) 2174 6177 to our
Customer Care Officer. |
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Hong Kong Hotline : (852) 2142 5555 ( Hong Kong - Head office )
Whatsapp¡G(852) 9610 6841 |
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Copyright © 2002 - 2012
evflower.comTM All Rights Reserved
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